Customer experience begins with employee experience.
Working with Conrad Evans from EXnovo Consulting has been an education as well as a pleasure. A local business with whom we have only recently engaged, EXnovo are 100% focused on the employee experience. Now from first hand experience, we have learned that this is immediately reflected in a positive customer experience.
Visit the EXnovo Consulting site at: https://www.exnovoconsulting.com/
One of the pleasures of the Summit business is the chance it gives the team to work with experts across a wide variety of disciplines. The experience with EXnovo Consulting played testament to that fact.
Learning about the processes used to evaluate and enhance employee experience and the resulting impact on the customer experience has been fascinating.
From the outset, the objective was very clear and concise and the approach that the EXnovo team, had was very thorough and considered.
“What I love about working with the team at Summit Digital is they deliver great work AND they are a joy to work with. ”
This was a project which required fast turn around times, good communication and once again despite the limitations imposed by the 2020 spring pandemic, the Summit team worked with Conrad to deliver on time and on budget.
“They have an outstanding combination of ‘What’ and ‘How’ which means the relationship always feels like a partnership. There may be other people who can do the work, but the question is ‘who do you want with you to get it done?’ I would not hesitate in recommending this team to stand by your side”
