One of the pleasures of the Summit business is the chance it gives the team to work with experts across a wide variety of disciplines. The experience with EXnovo Consulting played testament to that fact.

Learning about the processes used to evaluate and enhance employee experience and the resulting impact on the customer experience has been fascinating.

From the outset, the objective was very clear and concise and the approach that the EXnovo team, had was very thorough and considered.

This was a project which required fast turn around times, good communication and once again despite the limitations imposed by the 2020 spring pandemic, the Summit team worked with Conrad to deliver on time and on budget.